E3 Journal of Business Management and Economics

E3 Journal of Business Management and Economics Vol. 3 (6) pp. 242-257, June 2012; © E3 Journals; ISSN 2141-7482

Organizational memory impact on Intellectual capital: Case study - Gaza power generating company

Abstract

This study aimed to highlight the concepts of organizational memory and intellectual capital and to investigate the impact of organizational memory on intellectual capital by the staff of Gaza Power Generating Company. Using the qualitative analytical approach, the study used an adaptable model generated to represent the organizational memory through the experiences, data archiving systems, standard operating procedures, organization’s policies and the learning facilities to investigate the impact of these elements on the intellectual capital through its main components; human capital and structural capital. A questionnaire was developed and tested by a pilot study and then distributed to a sample consisting of 106 employees where a 92% response rate was achieved. The collected data was analyzed by statistical methods and manipulated through the SPSS software. The results showed that organizational memory and policies influence the intellectual capital. The study recommended the necessity of creating the awareness of the organizational memory at the organizations and it’s great role in the development of the intellectual capital and to setup structured and organized systems for its elements.

Keywords: organizational memory; intellectual capital; Gaza Power Generating Company