E3 Journal of Business Management and Economics

E3 Journal of Business Management and Economics Vol. 3 (5) pp. 0197-0209, May 2012; © E3 Journals; ISSN 2141-7482

The privatization of central statistics office; case of Botswana: The challenges of the change process

Abstract

The purpose of this study was to examine the challenges of the change process experienced by CSO in becoming partly-privatized organization and to suggest better ways of going through the transition. This research was done through oral and questionnaire based interviews and therefore resulted in quantitative and qualitative methods of research being used. The targeted respondents were CSO staff members as this change that the study is focusing on is mainly to do with changing their organization. The study revealed that there is poor communication about the change process and that employees do not trust management. The resisting forces hindering the CSO transition process were identified and appropriate recommendations were suggested. This was done by, comprehensively reviewing literature on change management and its processes, conducting interviews from staff through the use of questionnaires to collect their views about change and analyzing collected information and deriving conclusion from the results. The primary data collected comprises of 111 respondents to a questionnaire, and 3 senior managers out of 8, as part of the informed group.

Keywords: privatization, central statistics office, change management